For retail stores
AI receptionist for retail stores in Canada
You're helping the customer in front of you. Bonjo answers the phone, handles hours and returns questions, and takes requests to hold an item or call back.
No credit card · Keep your number · Set up in about 30 minutes
- Caller
Do you have the green wool sweater in a medium?
- Bonjo
I can't check stock myself, but I'll ask the team to look and call you back. Can I have your name?
- Caller
Sam. This number is fine.
- Bonjo
Thanks, Sam. The team will call you back as soon as they've checked.
- Call-back request · email alert sent
Example call. Business and caller names are made up.
Sound familiar?
Why retail stores miss calls
1
One person on the floor
When you're ringing up a sale, the phone rings out.
2
“Do you have it in stock?”
The honest answer needs someone to check. A wrong yes sends a customer across town for nothing.
3
Hours and returns
The same handful of questions takes up most of your calls.
What Bonjo does
Takes the request, you confirm
For work that needs your judgement, Bonjo collects every detail on the call and you confirm the time or price yourself. You get an email alert the moment it comes in.
- Never promises stock; takes a call-back request instead
- Answers hours, returns and shipping questions
- Takes hold-for-pickup requests
- Email alert the moment a request comes in
Typical requests Bonjo takes
- Product availability questions
- Hold an item for pickup
- Repair or service drop-off
A starting list for retail stores. Change services, prices and hours any time in your dashboard.
FAQ
Questions from retail stores
Can Bonjo check my inventory?
No. It doesn't connect to your stock, so it never promises an item is there. It takes the caller's details so you can check and call back.
Is it worth it for a small shop?
If you're often alone on the floor, yes. The Starter plan includes 250 minutes a month, and the first 7 days are free.
Do I need a new phone number?
No. You keep your number and turn on call forwarding, for example when you're busy or after hours. Your customers dial the same number as always.
Does it speak French?
Yes. Bonjo handles calls in English and French and replies in the caller's language. French is included from the Pro plan.
Try Bonjo free for 7 days.
No credit card. Keep your number. Plans from $89/month after the pilot, and the first 20 businesses get free setup with their price locked for 12 months.